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Privacy Policy

Refit Commercial Flooring respects your privacy and is committed to handling personal information responsibly.

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This Privacy Policy explains how we collect, use, store and disclose personal information through our website, enquiry forms, email, phone, digital platforms and other business communication channels.

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By using this website or submitting information to Refit Commercial Flooring, you acknowledge that your information may be handled in accordance with this Privacy Policy.

Personal Information We May Collect

The personal information we collect will depend on how you interact with Refit Commercial Flooring.

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This may include:

  • your name

  • business or organisation name

  • job title or role

  • email address

  • phone number

  • project location

  • project details

  • enquiry details

  • information submitted through website forms

  • information provided by phone, email or direct communication

  • employment enquiry information

  • resume, work history or trade experience, if submitted

  • website usage information, including pages visited and enquiry activity

  • digital interaction information from platforms such as Google, LinkedIn or website analytics tools

 

We generally collect information that is reasonably necessary to respond to enquiries, assess project requirements, communicate with clients or project contacts, support recruitment enquiries and improve our website and digital presence.

How We Collect Personal Information

Refit Commercial Flooring may collect personal information when you:

  • submit an enquiry form

  • contact us by phone or email

  • request information about a project

  • provide project details

  • apply for employment or submit work-related information

  • interact with our website

  • engage with our digital channels, including Google Business Profile, Google Ads or LinkedIn

  • communicate with our team, contractors, suppliers or project contacts

 

We may also collect limited website and analytics information through cookies, tracking tools and third-party digital platforms.

How We Use Personal Information

Refit Commercial Flooring may use personal information to:

  • respond to enquiries

  • communicate with clients, suppliers, contractors and project contacts

  • assess project requirements

  • prepare project-related communication

  • arrange site discussions or project reviews

  • provide information about our services

  • manage employment or contractor enquiries

  • improve our website, advertising and digital channels

  • review website performance and user behaviour

  • support business administration, record keeping and compliance obligations

 

We do not use personal information for purposes unrelated to our business unless permitted by law or with your consent.

Website Analytics, Cookies and Digital Platforms

This website may use cookies, analytics tools and digital platforms to understand how visitors use the site and how enquiries are generated.

This may include information such as:

  • pages visited

  • general location data

  • device and browser information

  • referral source

  • website interactions

  • form activity

  • advertising or campaign performance data

 

Refit Commercial Flooring may use tools such as Google Analytics, Google Ads, Google Business Profile, LinkedIn and Wix website tools to review website performance, improve user experience and assess the effectiveness of digital activity.

 

You can adjust cookie settings through your browser. Some website functions may not work as intended if cookies are disabled.

Disclosure of Personal Information

Refit Commercial Flooring may disclose personal information where reasonably necessary for business, project or administrative purposes.

This may include disclosure to:

  • employees and authorised team members

  • contractors or subcontractors

  • suppliers or product representatives

  • project partners

  • professional advisers

  • website, hosting, IT or software providers

  • marketing, analytics or digital platform providers

  • payment, accounting or administration providers

  • government, regulatory or legal authorities where required by law

 

We only disclose personal information where it is reasonably necessary for the purpose it was collected, where required by law, or where otherwise permitted.

Overseas Disclosure

Some of the digital platforms, website tools, software providers or cloud services used by Refit Commercial Flooring may store or process information outside Australia.

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This may include website, analytics, email, advertising, CRM, cloud storage or software service providers.

Employment and Contractor Enquiries

If you submit employment, contractor or trade-related information to Refit Commercial Flooring, we may use that information to assess your suitability for current or future work opportunities.

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This may include reviewing your experience, trade background, qualifications, contact details, availability and any supporting information you choose to provide.

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We may keep employment or contractor enquiry information for future reference unless you ask us to remove it, subject to any legal or business record keeping requirements.

Security of Personal Information

Refit Commercial Flooring takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

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Information may be stored in digital systems, email accounts, website platforms, cloud-based tools or business administration systems.

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While we take reasonable steps to protect information, no website, digital platform or method of electronic transmission can be guaranteed to be completely secure.

Retention of Personal Information

Refit Commercial Flooring keeps personal information for as long as reasonably necessary for the purpose it was collected, including project communication, business records, legal obligations, employment enquiries, administration and reporting.

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When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely manage the information.

Accessing or Correcting Personal Information

You may contact Refit Commercial Flooring to request access to personal information we hold about you, or to ask that incorrect or outdated information be corrected.

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We may need to verify your identity before providing access or making changes.

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In some circumstances, access may be refused where permitted by law.

Privacy Questions or Complaints

If you have a question or concern about how your personal information has been handled, please contact Refit Commercial Flooring.

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Contact:

Refit Commercial Flooring
Email: info@refitflooring.com
Phone: 1300 704 744

 

We will review privacy enquiries and respond within a reasonable timeframe.

 

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information.

Changes to This Privacy Policy

Refit Commercial Flooring may update this Privacy Policy from time to time.

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The updated version will apply from the date it is published on this website.

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